About Amazon
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.
Amazon Operations
Operations is at the heart of Amazon business. We are known for our speed, accuracy and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. In these key roles, you’ll come in to help us exceed productivity goals and deliver against our customer promises. Our scale is expansive and our presence is growing. Our goal is simple: to offer the world’s greatest selection of products and services with the world’s best customer experience.
The Role
EU Customer Fulfilment (CF) Process Engineers team is a group of operational leaders driving process standardization and continuous improvement for the EU Customer Fulfillment Network. This team has the goal to capture all the best practices from top performing sites and validate them as new official standard for all the network. They accelerate the implementation of technological advancements and they strengthen the technical acumen and process knowledge for the operational leaders across the FC network. EU CF Process Experts (PE) ensures the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network wide process improvements. The team drives process control, with the outcome of minimizing variation between shifts, buildings and regions, to deliver strong performance. The team works to improve the input metrics for each of the process paths by prioritizing and channeling the required resources among Process System Engineering (PSE), ACES (Amazon Customer Excellence Systems) PM, Central Ops, Launch teams, Operations Engineering, Reliability and Maintenance (RME) and many other Teams.
Key job responsibilities
*Process Path Ownership and Excellence
Serve as the subject matter expert for process paths across the EU region, defining the official standard operating procedures to be consistently implemented across sites.
Lead the review of process paths to identify and validate best practices, then oversee the rollout of these approved standards.
Act as the primary point of contact for the ACES (Amazon Customer Excellence Systems) project rollout in the EU, ensuring seamless execution.
*Project Management and Optimization
Take on the role of project manager for internal PE (Process Excellence) initiatives and programs, such as managing the Top Hours project.
Provide structured support and troubleshooting to site PEs, regional managers, and senior managers to facilitate effective PE project implementation.
Offer remote and on-site support for key operational efforts like LEEP (Launch Excellence Execution Process), PCC (Process Control Center), and shift execution.
*Cross-Functional Collaboration
Serve as the main PE point of contact for other central functions like Central Ops, RME.
Contribute expertise and support for Kaikaku (rapid improvement) events.
Own the generation of PE OP1 project intake for the specific process paths.
Partner closely with the global BM (Business Management) team to establish and scale consistent process standards worldwide.
About the team
About the team
The EU Process Excellence Team is a group of Process Engineers located all over Europe. We are proudly part of the Ops team. Our aim is to eliminate processes variation across Fulfilment Centers, guiding, promoting and scaling at network level cutting edge best practices. We foster a culture of Day 1, stimulating ideas with a positive Continuous Improvement and Problem-Solving Mindset. We believe that every defect is an opportunity and we work to create higher standard every day.
BASIC QUALIFICATIONS
• Degree from an accredited institution
• Proficiency in written and spoken English (Common European Framework of Reference C1)
• Experience from Industrial Engineering, Business Process Engineering, Quality, Operations or Logistics
• Strong professional experience with Lean, Six Sigma and Kaizen methodologies
PREFERRED QUALIFICATIONS
• Proficiency in German
• Previous experience in multi-country/cross regional CI environment
• Project Portfolio Management experience
• Relevant knowledge of change management and continuous improvement methodologies • Strong ability interpreting & communicating analytics and presenting to senior leadership,
• Excellent communication skills and detail orientation
• Ability to thrive in a fast-paced environment
• Ability to motivate a team
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
