Linde GmbH, Gases Division IT Service Manager Region Europe West (m/f/d) Porto, Portugal, Pullach nearby Munich. Germany or Barcelona, Spain | req15641 What you will enjoy doing As IT Service Manager Region Europe West (REW), it will be responsible for all services provided to our service consumers and to maintain regular contact with all stakeholders, to ensure effective collaboration You will develop and implement IT services and processes that align with the business needs As IT Service Manager, you will lead service and process improvement projects, including outsourcing, insourcing, and service provider strategy initiatives In this role, you will establish and monitor Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) based on service needs You will monitor KPIs and SLA achievements, while effectively managing violations or major service issues To ensure high levels of customer satisfaction, you will drive continuous service improvement activities and monitor service quality and performance What makes you great As the IT Service Manager Region Europe West (REW), you should have a passion for IT and a desire to drive positive change within the organization You must be quality-conscious with strong analytical thinking, planning, and evaluating skills, as well as a strong executor with a proven track record of implementing improvement initiatives Your service-oriented mindset and interest in understanding the needs of service consumers will serve you well in this position As an international company, Linde requires you as IT Service Manager to be able to work effectively in an international environment and demonstrate fluency in English Experience with IT service management tools and repositories applications is a must for this role ITIL V3 or ITIL V4 certifications Foundation or above is mandatory, and project management certification is a plus Finally, as the IT Service Manager, you are required to travel as necessary to effectively fulfill your responsibilities Why you will love working with us At Linde we identify ourselves with our products – either working for the technical or medical gases business. Being a company with a long tradition in the gases business, we not only care about our customers and high quality products, but most importantly about our employees. While working with us, expect a safe workplace, high safety standards and a true commitment from our managers to safety. What we offer you! At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless. Have we inspired you? Lets talk about it We are looking forward to receiving your complete application (motivation letter, CV, certificates) via our online job market. Any designations used of course apply to persons of all genders. The form of speech used here is for simplicity only. Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
