On behalf of Hapimag AG, we are searching for their next Customer Care Agent .Job SummaryReady for an exciting career in customer service where you make the customers' needs your top priority? Do you love helping people, solving problems and putting smiles on their faces? Then keep on reading! As a recruiting partner of Hapimag AG we are looking for you as Customer Care Agent (a) (80-100%) at the location in Winterberg. In your position, your main responsibilities include daily customer contact with members via telephone, email, and chat, as well as providing expert advice and handling inquiries related to resorts and holiday apartment bookings. Look forward to challenging tasks and varied activities, with the chance to develop and realize your potential in an international environment and a hybrid work model. We have sparked your interest? Then arrange an initial interview with us now! ️#CustomerServiceExpert #HybridWorkModel #CareerDevelopment #WorkLifeBalance What You Will Be DoingDaily customer contact with members (mainly by telephone, e-Mails and chat)Advising and handling customer inquiries about the resorts and regarding booking of holiday apartments Advising and selling various additional (touristic) holiday offers as well as the investment products (shares)What You Bring To The JobCompleted vocational training, e.g. hotel management or/and commercial school/field or/and salesFirst experience in customer and guest relations, ideally with telephone (travel) consulting Career changers are welcome, as long as language skills are fulfilledProofed handling of various computer programs and applicationsService- and team oriented working style with the aim to support and satisfy our customers at any timeCustomer-oriented activity accustomed to sales, reception, reception or catering or similarPleasure in mostly telephone activity consulting (no call center function)Travel RequirementsOccasional visits or business trips from Winterberg to Zug/CHDu: B2 – Upper IntermediateGe: B2 – Upper IntermediateEn: B1 – IntermediateNice-to-HavesInterested in travel - hotel business and tourism consultingTeamReports to: Head of Customer SupportColleagues: 35BenefitsPension fund programEmployee stock option planCommuting / Transportation stipendChild care stipendPossibility to take unpaid time offRemote work possibleWork From Home (WFH) possibleState of the art equipmentAttractive employee benefits for vacations at the resorts5 days week without night duty30% discount on F&B services in the resorts
