We are currently looking for a Customer Service Specialist (m/f/d) speaking Dutch and English to support a premium brand in Dietzenbach!

What we offer:

Competitive salary
28 days annual leave per year
Hybrid working model (on-site & remote)
Diverse team
The possibility to grow professionally and learn more about the automotive world
Relocation package

If you speak any combination of the following languages, we might be looking for you!

Dutch C2 & English B2 (mandatory)

As a Customer Service Specialist (m/f/d), :

You are the first contact for all customer and prospect inquiries of an aspiring electric car manufacturer
You provide expert advice on product information by phone, e-mail or mail or help to arrange test drives
You will handle all inquiries with confidence, using the latest technology and with a strong service orientation
Customer satisfaction is your main goal when handling complaints and finding the best possible solution

What we need from you:

Commercial studies or relevant experience in customer service
Knowledge in Dutch on C2 level (native)
Good knowledge of English (B2)
Knowledge of German/Italian/Flemish/French is an advantage, but not necessary
Several years of experience in customer service, ideally within the automotive trade
We require a high level of service orientation, a personable manner, and a good way of expressing oneself
Experience in sales is an advantage
Willingness to work on weekends (one or two Saturdays/month)

Why would do you choose MSX?

Besides a competitive salary and benefit package, we provide a supportive, inclusive environment. You will have the opportunity to work for a premium automotive company.

MSX International GmbH

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Customer Service (m/f/d) NL + EN